The framework governing the use of eclyra.online and the relationship surrounding our food distribution hub, retail resupply operations, hospital food supply, and worldwide food export.
These Terms of Use govern access to and use of the website eclyra.online, operated by SUPERMERCADO MELHOR DA PRACA LTDA. By accessing or using this website, the visitor acknowledges having read, understood, and accepted these Terms, as well as the applicable Privacy Policy.
This website presents the institutional and commercial profile of SUPERMERCADO MELHOR DA PRACA LTDA, operating under the Eclyra brand — a Bahia-based food distribution hub for wholesale food supply to retail markets, hospital food supply, and worldwide export of food products. The website provides information about our operational channels, operates as a digital extension of our physical distribution hub, and enables prospective customers to submit quote requests for retail resupply, hospital supply contracts, and international export shipments.
Eclyra provides integrated food supply operations across three channels — Channel R (Retail Resupply: dry goods, beverages, cleaning & hygiene, packaged foods), Channel H (Hospital Supply: institutional pantry, specialized diet, beverages & hydration, recurring contracts), and Channel E (Worldwide Export: Brazilian food export, container orders, sanitary certifications, port logistics). Our work is the wholesale supply of food products for retail markets, hospitals and healthcare institutions, and the worldwide export of Brazilian food products. This website serves as a point of institutional presentation, online commercial contact, and digital extension of the physical distribution hub — all engagements are formalized through written supply contracts, purchase orders, or export contracts signed between the parties.
Food supply operations are governed by multiple Brazilian regulatory frameworks, including: the Brazilian Civil Code governing supply and commerce contracts; the ANVISA (Agência Nacional de Vigilância Sanitária) framework applicable to food products, food-contact materials, food labeling, sanitary registration, and food-safety standards; the MAPA (Ministério da Agricultura, Pecuária e Abastecimento) framework applicable to agricultural products, products of animal origin, and food origin certifications; the RDC (Resoluções da Diretoria Colegiada da ANVISA) applicable to specific food categories; the SECEX/Receita Federal customs and export framework for international food shipments; and the SIF (Serviço de Inspeção Federal) framework where applicable to products of animal origin. The Consumer Protection Code (Lei nº 8.078/1990) applies where the customer qualifies as a consumer under Brazilian law.
Specific commercial engagements — including product specifications, volumes, pricing, payment terms, delivery and receiving logistics, batch documentation, sanitary certifications, and (for export) Incoterms, port of discharge, and customs documentation — are formalized through written supply contracts, purchase orders, or export contracts signed between SUPERMERCADO MELHOR DA PRACA LTDA and the customer before any product dispatch. Verbal arrangements, exploratory conversations, and pre-contract communications do not create a binding engagement.
Submitting a quote request, inquiry, or form through this website does not create an automatic engagement, guarantee stock availability, or establish a contractual obligation. All engagements are subject to internal review, stock availability, customer suitability assessment, and formal agreement between the parties through a written contract or confirmed purchase order. The hub reserves the right to decline engagements that fall outside its operational scope, that present unreasonable operational or commercial risks, or that involve uses contrary to sanitary, legal, or customs requirements.
All food products dispatched from the hub are accompanied by batch documentation — including batch numbers, lot codes, manufacturing dates, expiration dates, supplier information, and the sanitary documentation that real food commerce requires. The customer (or the customer's authorized representative) is responsible for verifying product condition and documentation at the time of delivery, including: integrity of packaging, expiration dates, batch correspondence to the purchase order, and quantity received. Discrepancies must be raised at the time of delivery or within the period established in the supply contract; failure to raise discrepancies in the appropriate window constitutes acceptance of the products as delivered.
Hospital and healthcare-institution supply follows a specific operational discipline — including ANVISA-compliant batch documentation, sanitary certifications applicable to each product category, traceability records, and (where applicable) coordination with the institution's nutrition department, hospital infection control, and procurement frameworks. The customer (the hospital or healthcare institution) is responsible for internal verification upon receipt — including batch traceability, expiration verification, sanitary inspection, and any internal hospital-procurement controls. Specific provisions for hospital food procurement, including emergency-supply provisions, recall procedures, and the operational discipline healthcare procurement requires, are established in the corresponding hospital supply contract.
Eclyra operates under ANVISA and MAPA sanitary frameworks applicable to wholesale food commerce. Products are sourced from established food manufacturers and producers with proper sanitary registration, and each shipment is accompanied by the documentation that real food commerce requires. The customer is responsible for: (a) maintaining proper food-storage conditions upon receipt (temperature, humidity, hygiene), (b) handling food products in line with applicable sanitary regulations at the customer's facility, (c) maintaining proper food-handling procedures, and (d) any sanitary, regulatory, or operational obligation applicable at the customer's facility or in the customer's onward distribution operations.
Product availability is subject to manufacturer supply, hub inventory rotation, and seasonal availability. Specific products shown in the website or quoted in initial communications may not always be available. The hub reserves the right to propose equivalent compatible products when a specific product reference is temporarily unavailable, subject to the customer's approval. Delivery timelines are estimates based on stock availability, payment confirmation, and logistics conditions — and are subject to standard variations in third-party logistics services. Hospital and export shipments are subject to additional regulatory and operational verification before dispatch.
Eclyra operates primarily on a business-to-business (B2B) basis — supplying wholesale food products to supermarkets, neighborhood markets, hospitals, healthcare institutions, institutional buyers, food-service operators, and international buyers. B2B engagements are governed by the specific terms negotiated in each supply contract or purchase order, including pricing structures, payment terms, volume considerations, delivery scheduling, and any specific operational requirements. The Consumer Protection Code applies where the customer qualifies as a consumer; otherwise, the Brazilian Civil Code framework for commercial contracts applies.
Worldwide export operations are subject to specific contractual terms covering: destination country, port of discharge, applicable Incoterms (FOB, CIF, EXW, or other as agreed), payment instruments (typically letter of credit or advance payment for international shipments), currency, applicable customs documentation, MAPA sanitary certifications, ANVISA documentation where applicable, origin certificates, and any specific food-conformity certifications applicable in the destination country. The hub is responsible for the dispatch obligations under the agreed Incoterms; destination-country import duties, customs clearance at destination, applicable taxes, sanitary inspection at destination, and any food-conformity certifications required at destination are the responsibility of the importing customer unless otherwise agreed in writing. The customer is responsible for ensuring that the food products ordered are legal for import into the destination country.
SUPERMERCADO MELHOR DA PRACA LTDA shall not be liable for indirect or consequential damages, business losses, lost profits, missed deadlines beyond the hub's reasonable control, third-party logistics failures, customs delays, sanitary inspection delays at destination, port congestion, force majeure events, or losses resulting from misuse of the website. The hub is not liable for the customer's storage conditions after delivery, for product mishandling at the customer's facility, for failure to maintain proper temperature or hygiene conditions, or for any consequence of food-handling procedures applied at the customer's facility — these are the exclusive responsibility of the customer who receives the food products. The hub is not liable for the customer's regulatory, tax, sanitary, customs, or food-conformity compliance in either Brazil or in any destination market — these remain the exclusive responsibility of the customer. Commercial responsibilities are governed by the terms of the specific supply, purchase, or export contract, the Brazilian Civil Code, the Consumer Protection Code where applicable, and the international commercial framework for food export operations.
In the event of a food-safety incident, recall notification, or sanitary alert affecting any product supplied through Eclyra — whether issued by the manufacturer, ANVISA, MAPA, or international sanitary authorities — the hub will cooperate with applicable recall procedures, communicate the relevant information to affected customers, and coordinate the operational response in line with the recall framework applicable to each case. The customer is responsible for executing the recall at the customer's facility (removing affected products from sale, isolating affected stock, and any other recall-procedure step applicable at the customer's level). Specific recall provisions, including emergency-contact protocols and the recall framework applicable to each product category, may be established in the supply contract.
Returns and replacements of food products are governed by the specific terms of the supply contract or purchase order, by applicable consumer-protection law (where applicable), and by the operational framework governing food returns. Returns of food products that have been opened, partially consumed, exposed to inappropriate storage conditions at the customer's facility, or that are past their expiration window without prior coordination are typically not accepted, except in cases of recall, manufacturing defect, or other specific circumstances established in the supply contract. Specific replacement provisions, including expedited replacement for hospital-critical supply, may be established in the corresponding contract.
Wholesale food commerce involves handling commercially sensitive information — pricing structures, volume forecasts, customer procurement patterns, contract terms, and the kind of confidential B2B commercial information that real food-supply operations require. All such information is treated under commercial confidentiality, is accessed only by personnel directly responsible for executing the engagement, and is not disclosed externally except to the extent strictly necessary for engagement execution or as required by applicable law. Specific confidentiality obligations may be formalized through non-disclosure agreements (NDAs) for particularly sensitive engagements, particularly with hospital-procurement and large-volume export customers.
Where the customer qualifies as a consumer under the Brazilian Consumer Protection Code (Lei nº 8.078/1990), the consumer rights established by that legislation apply — including the right of regret on remote purchases (typically within 7 days, where applicable), warranty rights for product defects, and the broader consumer protection framework. For B2B supply contracts, hospital procurement contracts, and international export contracts, the commercial framework of the Brazilian Civil Code typically applies, with specific terms negotiated between the parties in the corresponding contract.
All content on this website — including text, logos, brand identifiers, product descriptions, photographs, graphics, and operational documentation — is the intellectual property of SUPERMERCADO MELHOR DA PRACA LTDA or its authorized licensors and is protected under Brazilian copyright law (Lei nº 9.610/1998). Unauthorized use, reproduction, redistribution, or commercial exploitation of such content is strictly prohibited. Manufacturer brand names, product designations, and food-category specifications used on this website are the property of their respective manufacturers and producers, and are referenced for identification purposes only.
These Terms of Use shall be governed by and interpreted in accordance with Brazilian law, including the Brazilian Civil Code, the Consumer Protection Code (Lei nº 8.078/1990) where applicable, the ANVISA regulatory framework on food sanitary control, the MAPA framework on agricultural and food products, the SECEX/Receita Federal customs framework, and the Lei Geral de Proteção de Dados (LGPD). Any disputes arising from the use of this website or from any commercial relationship not otherwise governed by a specific written contract shall be submitted to the jurisdiction of the courts of Vitória da Conquista, State of Bahia, Brazil, except where otherwise required by law and except where individual contracts establish a specific arbitration clause or alternative jurisdiction agreed between the parties in writing — particularly relevant for international export contracts that may include international arbitration provisions.
These Terms of Use may be updated at any time to reflect changes in our operations, applicable law, or website content. The version published on this page is always the current applicable version. Continued use of the website after any update constitutes acceptance of the revised Terms. For questions about these Terms of Use or any other matters related to this website, contact us at contact@eclyra.online.